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....Problem
Sensing by
Florence Stone
| 1) | You're in sales. You see an offering in the newspaper for a product very similar to your own. The price is about 25% higher than yours. A situation worth your attention? |
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Yes |
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No |
| 2) | The computer network is down for three hours, preventing all your customer reps from handling customer queries. This is the third time in two weeks that this has occurred. Information Services was able to fix the system, but it took about two hours for them to get to you. The head of systems assures you that they can handle these downtimes in a quicker fashion in the future. "Don't worry," he assures you. Should you worry? |
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Yes |
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No |
| 3) | You're asked to lunch by your boss. He has a worried look on his face. Should you check with your staff to determine the status of projects or otherwise prepare for what could be an unpleasant lunch? |
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Yes |
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No |
| 4) | Operating reports over the last four months has shown a 3 percent drop in revenue each month. You determine that the problems are attributed to marketing. Marketing says direct mail went out a month later than scheduled but it is back on track and the problem shouldn't recur. It also shows you an action plan to make up the deficit. A problem? |
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Yes |
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No |
| 5) | A top staff member tells you that he's checked salaries for his position in the region and you're paying about 15% less than market level. Should you be concerned? |
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Yes |
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No |
| 6) |
I frequently talk to others about a person behind his or her back |
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True |
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False |
| 7) | I hear myself making the same complaint over and over. |
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True |
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False |
| 8) | I am shocked by the intensity of my reaction to a person or situation. |
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True |
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False |
| 9) | I am shocked by the intensity of my reaction to a person or situation. |
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True |
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False |
| 10) | The situation is taking time and attention away from productive work. |
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True |
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False |
A good manager is someone who can solve a problem successfully. A better manager is someone who can forestall a problem before it even occurs by paying attention to what is happening around him or her. Let's see how good you are at problem sensing.
In this assessment you will be presented with five situations. Discover which of these situations could create problems for you and consequently might be better addressed now before they impact operations. Click "Yes" or "No" for our recommended solution for each question.
Your answer...
ASSESSMENT: |