Your predominant approach, arbitration, works best if:

• The dispute is over a decision that must be made immediately.
• The conflict is disturbing other people and affecting their ability to work.
• One person is obviously at fault and does not respond to facilitation.

You should consider facilitation when:

• The work of the unit depends upon close cooperation of the combatants.
• The conflict is affecting the quality of their work.
• The conflict is spreading beyond the original combatants.

You should consider avoidance when:

• The conflict is minor.
• The conflict is not affecting work.
• The conflict is new and there’s a good chance it will cool down when people get a chance to think it over.

Your predominant approach, avoidance, works best if:

• The conflict is minor.
• The conflict is not affecting work.
• The conflict is new and there’s a good chance it will cool down later.

You should consider facilitation when:

• The work of the unit depends upon close cooperation of the combatants.
• The conflict is affecting the quality of their work.
• The conflict is spreading beyond the original combatants.

You should consider arbitration when:

• The dispute is over a decision that must be made immediately.
• The conflict is disturbing other people and affecting their ability to work.
• One person is obviously at fault and does not respond to facilitation.

Your predominant approach, facilitation, works best if:

• The work of the unit depends upon close cooperation of the combatants.
• The conflict is affecting the quality of their work.
• The conflict is spreading beyond the original combatants.

You should consider arbitration when:

• The dispute is over a decision that must be made immediately.
• The conflict is disturbing other people and affecting their ability to work.
• One person is obviously at fault and does not respond to facilitation.

You should consider avoidance when:

• The conflict is minor.
• The conflict is not affecting work.
• The conflict is new and there’s a good chance it will cool down when people get a chance to think it over.