....How Close to the Customer Are You?, by Donna Deeprose

Are you doing your part to build good customer relations for your organization? Here's a quick self-assessment that may produce some surprises, or at least some useful reminders. Answer "Yes" or "No" to each question, then view the result to understand the implications of your response. When you're done completing the test, you'll get an assessment of your appreciation of the customer service role.

Start assessment.