.....Are You a Good Listener?, by Florence Stone

There is lots of talk today about knowledge management, increasing corporate competitive advantage by duplication of best practices from within and outside your organization. Numerous systems are being installed to maximize intellectual capital. In our rush to install sophisticated systems, we neglect the simplest way to learn from others about how to do our jobs better -- the art of listening.

Are you a good listener -- to customers, competitors, colleagues, and most important employees (think "lost ideas")? Take this test to rate your listening skills. Answer "yes" or "no" to each question.

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