Overcoming Resistance to Change
If you want to help staff in periods of rapid change,
practice SHINE; that is, be:
Supportive. Demonstrate by what you do and say
that you recognize their concerns and you will do everything within your
power to make sure they have the training, resources, and time to come
to terms with the change.
Honest. No matter how appealing it might be for
you to sugarcoat the situation, be honest—even if the change represents
bad news for your followers. If your followers discover you haven’t
been totally honest with them during the change process, they will lose
heart—and respect in you.
Informative. People want to know what is going
on. Even bad news is better than no news at all. When people aren’t
informed, then rumor, gossip, and wild imaginings can take hold and spread.
No-nonsense. You may not be any happier with
the change than your followers, but you still have to remain firm and
committed to it. Your staff will take its lead from you—denigrate
the plan and they won’t follow it.
Enthusiastic. Don’t show any doubts. If
you have them, keep them private. If you want the team to follow you,
show your enthusiasm for your capability to make the plan happen.
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