Seven Steps that Can Make the Difference Between Success and Failure

By Rob Wilson, Principal, Bustin & Co.

Here are seven crucial steps that can make the difference between success and failure:

1. Find your intrinsic competitive advantage and leverage it. We define that advantage as a “positioning statement” that reflects the essence of why a company exists. Don’t have a one- or two-sentence statement that differentiates you from the competition? Better get busy.

2. Begin with the end in mind. Credit Stephen Covey with the eternal truism, which of course, makes it harder to do. Ask the tough questions: what do I hope to accomplish by pursuing this strategy, executing this tactic or even having this conversation? “End in mind” questions help keep you focused and on track.

3. Think strategically, not tactically. Cutting prices, replacing sales managers, pushing for publicity, creating a new brochure and firing staff are all tactics masquerading as strategies. If you’ve fallen into this trap, pull yourself out by focusing on strategies that leverage your competitive advantage. Remember: “tactics without strategies” is stupidity.

4. Align interests. Alignment and consistency matter.

5. Do something meaningful yet achievable. Begin with small steps and then build on them. From a Website overhaul to creating new divisions and branding initiatives—all must be done methodically, step-by-step, with a common strategy in mind.

6. Get a checkup from the neck up. As a leader, are you saying and doing the things that your people need to hear and see to believe in what the company is doing, and to give their best efforts to help you get there? Your attitude is reflected in your speech, your body language, your actions. Are your people pawns to be manipulated like chessboard pieces, or are they people with cares, concerns and needs just like you? Guess which attitude builds a company and which one stops a company in its tracks.

7. Be accountable. Stay close to business leaders and hold them accountable. You should almost act as their conscience—for implementing the strategies to which they originally agreed. Nothing happens just because we say it or write it down. True change must start at the top before it can be embraced throughout a company.

We continue to be amazed at how uncommon common sense really is. The ability (or inability) to implement these seven deceptively simple steps can make all the difference.

For more information on Bustin & Co.: www.bustin.com.
Contact Rob Wilson at (214) 720-3733 or rob_wilson@bustin.com

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