by Bruce L. Katcher, Ph.D.
This is the time of year when all employees should
take stock of how well they are contributing to the goals of their
organization. However, in many organizations the actual goals are:
- Unclear; and
- Known by only a very select few.
The plans for achieving the goals are even a bigger
mystery to employees. Consequently:
- Decisions made by employees and their supervisors are often
inconsistent with the goals of the organization;
- Different employees and departments may end up working at cross-purposes;
and
- Employees are less productive than they could be since their
work is not consistent with the organizationŽs goals.
What Should HR Do?
While management certainly should be concerned,
the responsibility truly rests with HR to:
Communicate, Communicate, and Communicate!
Communicating organizational goals is the first step in creating
a goal-oriented organization. Organizational goals should be communicated
to employees using multiple methods, including:
- One-on-one meetings held by supervisors with each employee;
- Small group meetings of work teams or departments led by middle
managers;
- All-employee meetings led by the President or CEO; and
- Written communications such as all-employee memos and articles
in the company newsletter.
Communicate S.M.A.R.T. Goals. Vague organizational
goals such as exceed the expectations of our customers, become the
provider of choice in our markets, or become profitable are pseudo-goals
that are usually ineffective motivators. Organizational goals must
be Specific, Measurable, Achievable, Reviewable, and Time bound.
(Department and individual goals should be S.M.A.R.T. as well.)
Link Individual Goals to Organizational Goals.
S.M.A.R.T. goals will be ineffective unless the goals of each employee
are linked to them. Mired in their day-to-day work, many employees
actually lose track of how they add value to their organization.
The following internal resume writing exercise will help focus employees
on how their work can and should be contributing to the organizationŽs
goals.
Ask each employee to create a bulleted list of
what he or she actually accomplished during the past year. Accomplishments
are acts that create value for the organization, not job duties.
Each accomplishment should begin with an action-oriented verb such
as created, implemented, improved, decreased, initiated, sold, or
saved.
Also instruct them to use numbers, percentages,
and dollar amounts as much as possible. For example, their accomplishments
should include phrases such as:
- Increased sales by 15 percent, resulting in increased revenue
of $75,000;
- Reduced inventory 25 percent, resulting in a savings of $130,000;
or
- Created a new computerized order management system which saved
the company $100,000 in potential outsourcing costs and is projected
to save the company approximately $350 per month in sales lost
to backorders.
Once the list is developed, discuss with employees
how they can improve the linkage between their individual goals
and the goals of the organization.
So this year, become systematic about not only
setting goals, but in communicating and translating them into the
actions of those that will help you achieve them.
Bruce L. Katcher, Ph.D., is president of The Discovery Group
located in Sharon, Massachusetts. He can be reached, via e-mail,
at brucekatcher@erols.com.
Copyright 2000, Bruce L. Katcher, The Discovery Group.
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