SELF-ASSESSMENT: HOW WELL DO YOU DELEGATE?
KEN BLANCHARD ON BUILDING A CUSTOMER-FOCUSED COMPANY
TAKE THE AMA MEMBER CHALLENGE–YOU MAY WIN A FREE
SEMINAR!
HOW FULL IS YOUR BUCKET?
COPING WITH THE "7 WORKPLACE BEHAVIORAL TYPES"
AMA DEBUTS EIGHT NEW SEMINARS IN EARLY 2005
EVENTS CALENDAR
BOOK OF THE MONTH: LEE & GRANT–PROFILES IN LEADERSHIP
SAVE ON AMA SEMINARS
  

"A man's mind, stretched by a new idea, can never go back to its original dimension." -- Oliver Wendell Holmes

Take AMA's 2004 Electronic Monitoring and Surveillance Survey. Click here.

SELF-ASSESSMENT: HOW WELL DO YOU DELEGATE?
Do you have trouble entrusting even simple tasks to your employees? Take this short self-assessment to find out if you need to loosen up on the reins a bit. Here are just a few of the 10 questions:

a. Do I try to improve upon everything my employees do?
b. Do I become upset when one of my employees is promoted?
c. Do I ever fear that one of my staff members is unable to do a particular job satisfactorily?

The assessment also includes a five-step program to help improve your delegation skills.
Click here to access the assessment and article.

 KEN BLANCHARD ON BUILDING A CUSTOMER-FOCUSED COMPANY 
If you want your company to become the provider of choice for your customers, take this advice from the author of The One Minute Manager--turn your employees into "Customer Maniacs." In his new book, Customer Mania, business guru Blanchard outlines four key steps toward the creation of a "people-first, performance-drivena" culture:

Step 1: Set your sights on the right target and vision
Step 2: Treat your customers right
Step 3: Treat your people right
Step 4: Have the right kind of relationship

To crack the code of Customer Mania, says Blanchard, a company must master three practices:

1. Developing passionate, engaged team members
2. Acting as one system around the world
3. Execute, execute, execute

Click here to read more.

 TAKE THE AMA MEMBER CHALLENGE—YOU MAY WIN A FREE SEMINAR!
Do you know why the day after Thanksgiving is traditionally known as "Black Friday?" Do you pride yourself on keeping up to date on the latest happenings in business and the world in general? Put your knowledge to work by taking the AMA Member Challenge. Each month we award a FREE AMA seminar to one winner chosen at random from entrants who answer all five questions correctly. Congratulations to our December FREE seminar winner, Dawn Dinovo of the University of Notre Dame. Start the New Year off right--take the January ‘05 Challenge. You could be a winner. Simply answer the questions online and complete the entry form. It’s easy and fun. Click here.

 HOW FULL IS YOUR BUCKET?
Shockingly, 65% of American workers say they received absolutely no praise on the job during the past year. Tom Rath, author of the best-selling How Full Is Your Bucket – Positive Strategies for Work and Life, explains why that has to change: "On an individual level, lack of recognition makes us miserable in our jobs. At an organizational level, we’ve seen that giving people recognition decreases turnover and improves customer satisfaction, employee engagement, safety and most importantly, bottom-line productivity…Leaders are in a unique position to infuse positive emotions into an entire organization."
Click here to read our exclusive interview with this insightful author.

PLUS: Take Rath’s self-assessment to rate your own “bucket-filling” skills..

 COPING WITH THE “7 WORKPLACE BEHAVIORAL TYPES”
Is your boss a “Commander?” Do you have a direct report who is an “Attacker?” Here’s the scoop on how to handle just about any behavioral type at work, whether it’s your boss or your subordinate. In any workplace, says consultant Francie Dalton, you’ll find seven classic styles of behavior:

  1. Commander
  2. Drifter
  3. Attacker
  4. Pleaser
  5. Performer
  6. Avoider
  7. Analytical

For example, "Commanders" are:

Demanding and domineering--stereotypical control freaks. Bossy and abrupt to the point of rudeness, they're crisp and direct and not terribly tactful. As your boss, the Commander makes you vulnerable by not delegating substantive duties. As your subordinate, Commanders may exhibit behavior that you interpret as an attempt to take over your job, but that in their view, is merely a demonstration of initiative and drive.

Click here to learn how to deal with the Commander
and the six other types.
.
 AMA DEBUTS EIGHT NEW SEMINARS IN EARLY 2005
To meet the ongoing needs of our customers, AMA will introduce a wide variety of new seminars in 2005. New titles include: “Innovation & Creativity,” “Retaining the Best and the Brightest;” “AMA’s New CFO Workshop” and “Strategies for Win-Win Sales Compensation.”

PLUS: AMA has added these major markets to our list of open enrollment seminar locations: Baton Rouge, Colorado Springs, Columbus, Jacksonville, Kansas City, Minneapolis and Tulsa.

Click here for more information.

 EVENTS CALENDAR
*January 25--AMA Business Solutions Webcast: “Nine Organizational Roadblocks to Project Success and How to Overcome Them.” FREE, live 1-hour online event includes Q&A. For more information click here or contact Leah Lippe at 212-903-8312.

*February 25, New York City--Current Issues Breakfast Briefing, “Detecting Accounting Gimmicks: Creative Cash Flow Reporting.” With Charles W. Mulford, Professor of Accounting, Georgia Institute of Accounting.
Members $25/Nonmembers $50.
or contact Beth Ranney at 212-903-8165.

*AMA’s Course for Presidents and CEOs
One-on-one coaching is just one of the valuable aspects of this week-long course. Attendance is limited to 20 current presidents or CEOs. Members save $500.
-April 4-8, 2005 in Las Vegas
-May 23-27, 2005 in Hilton Head, SC
Click here for information. Or Call 1-800-262-9699

*June 10, Scottsdale, AZ--Current Issues Forum: Doing Business in Today’s India. Experts on the political, cultural and business climate in this burgeoning world power will discuss the opportunities and the potential pitfalls. The Sanctuary. Members $995, Nonmembers $1,195. Call 1-800-262-9699 for additional information.

*September 18-21, San Diego, CA--13th Annual Administrative Professionals Conference. Keynote Speaker Jamie Lee Curtis heads a list of dynamic presenters. Plus, valuable skill-building sessions and networking events. Manchester Grand Hyatt. Click here for details.

 BOOK OF THE MONTH: LEE & GRANT – PROFILES IN LEADERSHIP FROM THE BATTLEFIELDS OF VIRGINIA by Maj. Charles R. Bowery Jr., U.S. Army (AMACOM, 2005).

Maj. Charles R. Bowery Jr. examines Robert E. Lee’s and Ulysses S. Grant’s successes and failures, along with the many leadership lessons that today’s managers can learn from these two great men.

Click here to read a sample chapter.

SIGN UP for your choice of AMA FREE e-newsletters on leadership, HR, work/life balance, and more. Click here for details.

 
SAVE ON AMA SEMINARS
  • SAVE UP TO 30% ON SELECTED SEMINARS, WITH "LAST-MINUTE SEATING"
    Now you can attend some of AMA's most popular seminars at big savings of $500 or more! Review the attached list for upcoming courses, then call 1-800-262-9699 to register. But hurry. Space is limited and seats are filling up fast.

  • "THREE FOR FOUR" GIVES YOU MORE
    When you or your organization pre-pay only $4,000 for three AMA seminars we’ll send you three registration coupons. Each coupon is good for attendance at any AMA 1-3 day seminar in the U.S. Choose from over 150 seminars and more than 1,000 sessions offered coast-to-coast and save up to $2,000!
    Use all three coupons yourself, or share them with your colleagues. Coupons may be redeemed for sessions scheduled through June 30, 2005. Call 1-800-262-9699 for more information.

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    AMA MANAGEMENT UPDATE is a monthly newsletter created exclusively for Members of the American Management Association, 1601 Broadway, New York, New York 10019. Editor: Florence Stone (fstone@amanet.org).

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    Management Association International (AMA), 1601 Broadway, NY, New York 10019. AMA is a leading not-for-profit provider of management training for individuals, organizations and government agencies worldwide.

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    Copyright 2005: American Management Association. Material in this issue may be quoted free of charge provided the following reference is given: 'Source: American Management Association,' http://www.amanet.org/, 800-262-9699.