SELF-ASSESSMENT: HOW WELL DO YOU TREAT YOUR STAFF?
BE A MENTOR: TEACH YOUR PEOPLE ALL THE TIME
WANT TO WIN A FREE SEMINAR? TAKE THE NOVEMBER AMA MEMBER
CHALLENGE
LATEST AMA RESEARCH RESULTS: CORPORATE HEALTH & WELLNESS
PROGRAMS
BUY AN UMBRELLA WHEN THE SUN IS SHINING
TEN TIPS FOR SUCCESSFUL MEETINGS & GREETINGS
HOLD YOUR NEXT MEETING AT AMA FOR 20% OFF
EVENTS CALENDAR
BOOK OF THE MONTH: HOW TO DEVELOP ESSENTIAL HR POLICIES
AND PROCEDURES
SAVE ON AMA SEMINARS
   
  

“Resolve to be a master of change rather than a victim of change.”
--Brian Tracy

SAN FRANCISCO AREA “APPRENTICE” FANS—DON’T MISS: “LESSONS LEARNED FROM ‘THE APPRENTICE’” AN AMA FORUM SAN FRANCISCO * DECEMBER 3, 2004.
Come hear Carolyn Kepcher, Donald Trump's "right-hand person" PLUS Apprentice firees Pamela Day and Raj Bhakta discuss business practices identified in the show. Then participate in an Apprentice-style business competition where these “stars” will be judges. You could be a winner! Half Day Forum: 8:30 am - 12:30 pm. AMA members $195, non-members $250. For more information,

Click here
to register now, call 1-800-262-9699

   SELF-ASSESSMENT: HOW WELL DO YOU TREAT YOUR STAFF?
When it comes to disciplining your staff, is your style more like Captain Queeg or Mary Poppins? Or perhaps somewhere in between? This 20-question assessment will help you determine if you are maintaining clear, fair behavior and performance guidelines for your employees.
Here’s a sampling of the rating dimensions:

1. Clearly explains established company rules and guidelines.
2. Makes job expectations clear.
3. Gives employees frequent feedback on work behaviors.
4. Does not act in anger.
5. Treats each individually

Click here to take the complete self-assessment and find out how you rate.

  BE A MENTOR: TEACH YOUR PEOPLE ALL THE TIME
The greatest leaders know that their #1 job is to pass on what they know—-to help their people grow and take their careers to the next level. Sander A. Flaum writes, “Watch out for the leader who falsely believes tending to his ‘to do’ list is more important than training his greatest assets-—his people. He’s the one who will be quick to blame a new hire for not knowing the ropes at the big client meeting.” Flaum shares wisdom from Myrtle Potter, Genentech’s COO and former NYC Fire Commissioner Thomas Van Essen on the true meaning of leadership.

Click here to read article.

   WANT TO WIN A FREE SEMINAR? TAKE THE NOVEMBER AMA MEMBER CHALLENGE
Do you know where Google got its name? Do you pride yourself on keeping up to date on the latest happenings in business and the world in general? Put your knowledge to work by taking the AMA Member Challenge. Each month we award a FREE AMA seminar to one winner chosen at random from all entrants who answer all five questions correctly. Congratulations to our October FREE seminar winner, TK, of TK. Why not take the November Challenge? Simply answer the questions online and complete the entry form. It’s easy and fun. You could be a winner! Click here.

   LATEST AMA RESEARCH RESULTS: CORPORATE HEALTH & WELLNESS PROGRAMS
Do corporations have a responsibility to promote wellness among employees? What are the real benefits of workplace health education programs? What has been the impact of the current flu vaccine shortage? Find out how your organization and industry compare to others.
Click here for complete survey results.

 BUY AN UMBRELLA WHEN THE SUN IS SHINING
It’s not enough to “let a smile by your umbrella” when stormy times hit your business. Here are some steps savvy business owners can take when times are good—-so they’ll be able to weather any downturn.

   TEN TIPS FOR SUCCESSFUL MEETINGS & GREETINGS
Whether you’re meeting with a customer, client or colleague, these simple strategies will ensure that you put your best foot forward, instead of in your mouth.

  1. Stand up when you meet someone. This allows you to engage the person eye-to-eye, on an equal level. If you remain seated you convey the message that the person isn’t important enough to warrant the effort it takes to stand.
  2. Smile. Your facial expression says more than your words. Look as if you are pleased to meet the other person, regardless of what is really on your mind.
  3. Include a statement about who you are when necessary. It is not always enough to say, “Hello, I’m Mary Jones.” Gives more information—“Hello, I’m Mary Jones. I’m in charge of sales for XYZ Corporation.”

    Click here for more tips.

  HOLD YOUR NEXT MEETING AT AMA FOR 20% OFF
Take 20% off our already low rates when you hold your first meeting at any AMA Executive Conference Center. Our state-of-the-art facilities are located in New York, Chicago, Atlanta, San Francisco and Washington, D.C. For complete details, click here.

  EVENTS CALENDAR
CORPORATE BRANDING 2004
Top marketing executives from IBM, Cigna, UPS, H&R Block and other leading firms share branding strategies and tactics. November 16-17, Marriott O’Hare Hotel, Chicago. For more information,
click here to register now, call 1-800-262-9699

“LESSONS LEARNED FROM ‘THE APPRENTICE’”--AMA FORUM * SAN FRANCISCO * DECEMBER 3, 2004. Carolyn Kepcher, Donald Trump's
"right-hand person" and firees Pamela Day and Raj Bhakta discuss business practices identified in popular TV show...and then judge a special business competition.
AMA Apprentice Half Day Forum : 8:30 am - 12:30 pm. AMA members $195, non-members $250. For more information, Click here to register now, call 1-800-262-9699

Click here for summaries and photos of the AMA “Apprentice” forums held in September in New York with Donald Trump and in Chicago October 9 with Bill Rancic.

To read AMA’s weekly analysis of “The Lessons Learned” from each episode of “The Apprentice” Click here
.

  BOOK OF THE MONTH: HOW TO DEVELOP ESSENTIAL HR POLICIES AND PROCEDURES (AMACOM, 2004)
If your company lacks a comprehensive set of clearly written, consistently applied policies and procedures it becomes vulnerable to productivity, financial and legal problems. This new book by John H. McConnell provides all the necessary tools for creating proactive, constructive policies and procedures to cover every imaginable area, from recruiting and hiring to discipline and termination. It includes a CD-ROM of user-friendly forms and sample policies.

Click here
to learn more.

SIGN UP for your choice of AMA FREE e-newsletters on leadership, HR, work/life balance, and more. Click here for details.

  
SAVE ON AMA SEMINARS
*SAVE $150 ON ANY AMA SEMINAR
when you register before November 30, 2004. Call 1-800-262-9699 to sign up today. Mention discount code XBAF for your savings. This offer cannot be combined with any other promotion.

*SAVE UP TO 30% ON SELECTED SEMINARS, WITH “LAST-MINUTE SEATING”
Now you can attend some of AMA’s most popular seminars at big savings of $500 or more!
Review the attached list, then call 1-800-262-9699 to register. But hurry. Space is limited and seats are filling up fast.

*“THREE FOR FOUR” GIVES YOU MORE
When you or your organization pre-pay for three AMA seminars for only $4,000, we’ll send you three registration coupons. Each coupon is good for attendance at any AMA 1-3 day seminar in the U.S. Choose from over 150 seminars and more than 1,000 sessions offered coast-to-coast and save up to $2,000!

Use all three coupons yourself, or share them with your colleagues. Coupons may be redeemed forsessions scheduled through December 31, 2004. Call 1-800-262-9699 for more information.

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AMA MANAGEMENT UPDATE is a monthly newsletter created exclusively for Members of the American Management Association, 1601 Broadway, New York, New York 10019. Editor: Florence Stone (fstone@amanet.org). AMA Members Only Website.

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Copyright 2004: American Management Association. Material in this issue may be quoted free of charge provided the following reference is given: 'Source: American Management Association,' http://www.amanet.org/, 800-262-9699.