"Nearly all men
can stand adversity; if you want to test a man's character,
give him power."
AMA'S LATEST SURVEY--MAJOR ISSUES IMPACTING PEOPLE
AMA is teaming up with Human Resource Institute
to conduct a survey, "Major Issues Impacting People
Management--Today and in the Future." While in the
past, HRI has included only human resources professionals
in the study, this year's research will be expanded
to include managers from all functional areas within
organizations. The survey results, together with
follow up interviews, will be used to identify critical
issues for further research.
PAST REGRETS MAY BE HOLDING YOU BACK
Why aren't you getting promoted or earning more money?
It may be because unresolved hurts and regrets from
your past are keeping you from reaching your true potential.
Hamilton Beazley, Ph.D., author of "No Regrets: A Ten-Step
Program for Living in the Present and Leaving the Past
Behind," has identified nine "toxic thought patterns"
that can keep you stuck in a career rut. Here are three:
here for the complete list, along with Dr. Beazley's
ten steps for letting go of regrets.
- Perfectionism - You want things to be exactly right
all the time. This impossible expectation will perpetuate
your sense of failure and frustration and exasperate
those who work for, and with, you.
- Exaggerated control - You need to micromanage every
project, don't know how to delegate and want everyone
else to do what you want. Your workplace relationships
will suffer and you will be unable to benefit from
the valuable input of others.
- Foreseeing the future - You believe you should see
each mistake coming and so be able to prevent them
from happening. Expecting yourself to be psychic keeps
you blind to a range of solutions that may be right
in front of you.
here for Dr. Beazley's self-assessment, "How Burdensome
Are Your Regrets?"
MERGERS AND ACQUISITIONS BEST PRACTICES
These 23 practical tips are a must-read for any leader
who is even considering a merger or acquisition. Key strategies
here for more.
- Over-communicate all aspects of the deal to employees.
People may need to receive information several times
and by several different means before they truly "hear"
it. Hold group meetings and utilize the corporate
intranet and company newsletters.
- Establish integration task groups composed of key
individuals from each of the combining organizations.
These people will play a pivotal role in gaining buy-in
when they take informed, positive information back
to their workgroups.
- Include training on the list of post-merger activities.
This will facilitate integration and cultural alignment
on top of the other, more traditional, benefits of
WOMEN WHO PLAY IN THE "BIG LEAGUES"
What characteristics do women owners of $1 million-plus
firms have in common? A new study shows that these successful
players use multiple funding sources and sophisticated
financial management practices, embrace technology and
are more likely than the owners of smaller women-owned
businesses to use formal advisers such as accountants,
lawyers and boards of directors. The majority (73%)
of women-owned $1 million firms are owned and operated
by the original founder of the business, 14.5% of whom
achieved the $1 million mark in five years or less.
here for complete report.
KNOW WHAT SEDNA IS? YOUR KNOWLEDGE
OF CURRENT NEWS COULD WIN YOU A FREE SEMINAR! TAKE THE
AMA MEMBER CHALLENGE.
Congratulations to our March FREE seminar winner, Merinello
Fowler of Emergent Genetics Inc. in Memphis, TN. Ms.
Fowler answered all five of the Member Challenge questions
(based on current business events) correctly and was
then chosen at random from the total number of respondents
who answered all of the questions correctly. (Answers
to the Member Challenge are posted the following month.)
Why not take the April Challenge? Simply answer the
questions and complete the entry form. You could be
a winner...especially if you've heard of Sedna!
Go to: http://www.amamember.org/challenge/index.cfm
HOW DOES YOUR CITY RANK FOR QUALITY OF
Looking for greener pastures? Consider Switzerland or
Calgary, but stay away from Baghdad (no surprise) and
Baku (Azerbaijan). In Mercer Human Resource Consulting's
latest international rankings, Zurich and Geneva are
the world's top-scoring cities for quality of life,
while Baghdad and Baku score lowest for health and sanitation.
The analysis covers 215 cities and is conducted to help
governments and major companies place employees on international
assignments. Mercer evaluates 39 key quality of life
determinants, covering political and social environments,
economy, socio-cultural factors, medical and health
considerations, schools, housing and more. Click
here to read more survey results.
UNLEASH CREATIVITY IN YOUR ORGANIZATION
Richard Knowles, author of "The Leadership Dance: Pathways
to Extraordinary Organizational Effectiveness," suspects
that any business that operates like a "well-oiled machine"
may actually be locked into rigid work patterns that
stifle creativity. Knowles identifies six questions
that can help companies assess their organizational
model, identify problem areas and open doors for change
and renewal. For example:
here for four more assessment items.
- Flexibility--Can people act quickly to adapt to
changing conditions, or must they stay within strictly-defined
- Sensing change--Are key personnel trained to focus
strictly on tasks at hand, or are they guided to sense
the environment around them and manage disturbances
and crises on their own?
ADMIN PROFESSIONALS WEEK--RESEARCH,
NEWS AND EVENTS
- Celebrate Administrative Professionals Week. Attend
any AMA Administrative Support seminar April 19-23
and receive a FREE gift, "The Administrative Assistant's
and Secretary's Handbook" (a $35 value).
- AMA 2004 Administrative Professionals Survey Results.
We asked admins to tell us how their jobs have changed
over the past year. Find out the latest at http://www.amanet.org/research/index.htm
- 5th Administrative Professionals Conference
Presenting expert speakers, including the dynamic
Erin Brockovich, outstanding sessions, entertainment
When: April 19-21, 2004
Where: Hilton Toronto
TIMELY TIPS FOR MASTERING THE COMPLEX
Sometimes "just saying 'no'" is the best sales tactic,
says Jeff Thull, author of "Mastering the Complex Sale:
How to Compete and Win When the Stakes Are High!" Thull
explains, "Every sale is not a good sale." In fact, about
35% of all sales are bad sales, which, in one way or another,
leave the customer disappointed or the seller with excess
costs and diminished returns. Walking away from a situation
that is not profitable for anyone is the right thing to
do. Salespeople must become comfortable with both hearing
and saying "no" and then moving on to the next opportunity.
here to read the entire article.
SPRING SAVINGS ON AMA SEMINARS
- Save up to 30% on selected AMA seminars this spring.
Attend selected sessions of some of AMA's most popular
seminars and save $500 or more with these special
"Last Minute Seatings" opportunities. Review the attached
list and then call 1-800-262-9699 to register.
But hurry. Space is limited and seats fill fast.
- Save $150 on any AMA seminar
Register between now and May 31. Call 1-800-262-9699
to sign up today. Use discount code XBAF for your
savings. This offer cannot be combined with any other
- Register for any seminar that takes place between
now and June 30, 2004 and bring along a colleague
for 25% off. Savings range from $300 to $1,000 and
more. Call 1-800-262-9699 for full details.
UPCOMING AMA CURRENT ISSUES BREAKFASTS
April 19, AMA Washington, DC Executive Conference Center:
"Leadership Lessons from America's Heroes--Lewis & Clark."
Jack Uldrich, author of "Into the Unknown, Leadership
Lessons from Lewis & Clark's Daring Westward Expedition,"
explains how Lewis & Clark's leadership methods can
help today's business leaders overcome significant obstacles
and achieve success.
May 20, New York, AMA NY Executive Conference Center:
"Breakthrough Performance: Improved and Sustainable
Business Results." Joseph A. De Feo, President and CEO
of the Juran Institute, Inc. and an authority on the
deployment of customer- and quality-focused business
improvement techniques, will discuss the latest thinking
in quality initiatives.
May 26, AMA Washington, DC Executive Conference Center:
"How to Get Published." Ellen Kadin, veteran AMACOM
editor, reveals the secrets to getting a nonfiction
For a complete list of upcoming special events, go to
BOOK OF THE MONTH: "ELIMATE STRESS
FROM YOUR LIFE FOREVER-A SIMPLE PROGRAM FOR BETTER LIVING,"
by William Atkinson (AMACOM 2004)
A recent Gallup Poll asked people how often they felt
stressed on a daily basis. 42% said "frequently"; 38%
said "sometimes"; 18% said "rarely" and only 2% said
"never." William Atkinson counts himself in that enviable
"never" category. His basic thesis is that stress can
actually be prevented-and he'll show you how to do just
For more information about "Eliminate Stress
from Your Life Forever" and to access AMACOM's complete
listing of business titles.
Copyright 2004: American Management
Association. Material in this issue may be quoted free
of charge provided the following reference is given: 'Source:
American Management Association,' http://www.amanet.org,