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 TIPS FOR BUSINESS TRAVELERS (FROM AMA'S TIMELY NEW SERIES, "MANAGING DURING THE WAR")
A bit of pre-planning can go a long way toward making your
trip as safe and productive as possible. Make sure to bring
along the following:
- A boarding pass, ticket or ticket confirmation, such as a
printed itinerary, as well as a government-issued photo ID.
Children under the age of 18 do not require an ID. At some
airports, only boarding passes will be accepted to enter
the passenger checkpoint.
- A detailed itinerary including your flights and contact
information with family and business associates.
- An extra copy of your passport and credit cards and leave
copies at home in case they are lost or stolen.
- Extra medication and a copy of your prescriptions.
- Non-perishable snacks in case of extensive delays.
- Evidence verifying you have a medical implant or other
device if it is likely to set off the alarm on the metal
detector. Although this is not a requirement, it may help
to expedite the screening process.
- Make sure you have removed prohibited items such as
pocketknives, metal scissors with pointed tips (metal or
plastic scissors with blunt tips are permitted), and tools
from your carry-on baggage.
For additional tips for business travelers, click here.
SEVEN PRINCIPLES FOR LEADING EFFECTIVELY DURING CHALLENGING TIMES
In today's turbulent economy, leaders need to become more
resilient at handling the extremely high demands of their
jobs and the ever-changing business landscape. These seven
principles will help you sharpen your leadership skills so
that you'll be better equipped to handle any challenge that
comes your way. Here are two:
Principle #1: Clarify your direction
Direction consists of where you want to end up, both
personally and professionally. It provides purpose, energy
and hope, along with a criterion for making decisions.
Clear direction, personally and organizationally, provides
the energy needed to overcome obstacles.
Principle #2: Step into your incompetence
One of the greatest challenges of leadership is that
although a leader may want others to perceive him as some
extraordinary leader who has all the answers, the reality
is that leaders do not have the answers; rather, they are
adept at finding the answers and then moving forward. Sign
up for projects that will force you to stretch and learn
new skills. Ask others on the project team to hold you
accountable for your results.
For more, please click here.
MANY WAYS TO SAVE ON TRAINING WITH AMA
***Save up to 50% on Selected AMA Seminars this Spring***
You can attend selected sessions of some of AMA's most
popular seminars at big savings this Spring and save $1,000
or more. Click here for a complete listing of available
seminars and then call 1-800-262-9699 to register. But hurry. Space is
limited and seats are filling up fast.
***"Three for Four" from AMA***
Here's a way to save up to $2,000. You send us $4,000 and
we send you three coupons. Each coupon is good for
attendance at any AMA seminar in the United States that's
from one to four days long. Use all three coupons yourself,
or share them with your colleagues. Coupons may be redeemed
for sessions scheduled through December 31, 2003. Call
1-800-262-9699 for more information. This offer cannot be
combined with other discounts and promotions. Restrictions
may apply.
***Register for any session...and bring a friend for 25% off***
Or bring your boss, colleague, team member or direct
report. Anyone registered or registering for any AMA
seminar that takes place between now and December 31, 2003,
can bring a companion to that session for 25% off the
applicable member or non-member price. Savings range from
$300 to $1000 and more. Call 1-800-262-9699 for full
details.
UPDATE: WHISTLE BLOWERS IN THE AGE OF SARBANES-OXLEY
Today, having a whistle blower program in place is no
longer a luxury for public companies. The Sarbanes-Oxley
Act requires boards of directors to create a confidential
avenue for employees to air their concerns and then to
review the allegations in a timely manner. Here are some
tips for jump-starting a whistle blower program.
- Nurture open communications
Organizations that have an open culture will have a greater
chance at creating a more effective program. HR directors
should set performance standards linked to ethical and open
communications.
- Set up a hotline program
Employees should be able to remain anonymous if they choose to, and that there is going to be a prompt and skilled
investigation in response to their allegations. If they
don't think that's going to happen, or if they fear
retaliation, chances are they won't report suspicious
activities.
- Educate board members
It is the responsibility of the audit committee to address
employee concerns about financial reporting and accounting.
In order to perform these new responsibilities, some of
them may need additional education.
12 CUSTOMER SERVICE "DON'TS"
Once a customer is lost because of poor or indifferent
service, it's very difficult to win him back again. If you
want to hold on to your customers, avoid these "don'ts"
(from Barry Thomsen, Publisher/Editor of Small Business
Idea-Letter and Small Business Consultant).
DON'T...argue with a customer. You can lose two ways-the argument and the customer.
DON'T...forget to say "thank you" after each sale or
order.
DON'T...ignore anyone who enters your store or business.
DON'T...leave anyone on hold for more than a minute without checking back with him.
DON'T...promise things you can't or won't deliver.
DON'T...let your phone ring more than four times before you answer it.
SPRING AHEAD--TAKE THE APRIL AMA MEMBER CHALLENGE FOR A CHANCE TO WIN A FREE AMA SEMINAR!
Congratulations to our March FREE seminar winner, Jeffrey
J. Trapp, of UMG Manufacturing & Logistics, Grover, NC.
Mr. Trapp answered all five AMA Member Challenge questions
correctly and was then chosen at random from the total
number of respondents who answered all of the questions
correctly.
To take this month's Challenge: Simply answer all five AMA
Member Challenge questions (based on current business
events) correctly and complete the entry form. (The
seminar must be from 1-4 days in length and be held in the
U.S. only. Multi-unit programs and seminars #1534 and
#16502 are excluded).
WHERE THE RICH LIVE
If you're wealthy and well educated (or just want to live
among those who are), pack up the family and move to
Potomac, Maryland, which boasts the highest median
household income in the U.S. ($112,452) according to the
latest statistics.
In second place is Westport, CT at $110,413. The
Midwest boasts the next two highest-earning communities:
Highland Park, IL and Bloomfield Township, MI. While only
8.9% of Americans have graduate degrees, in Potomac 44.2%
of the residents have one.
CHECK OUT OUR ALL-NEW "TRAINING ZONE!"
We've just completely updated The Training Zone section of
AMA's Website-and it's chock-full of tips, articles and
creative ideas of special interest to everyone involved in
training. Articles include advice on "looking neutral"
when you are called upon to help resolve conflicts, tips on
how to select appropriate training programs and leverage
the training experience for optimal results, an examination
of what it means to be a "learning organization" and much
more.
MEMBERS-ONLY BOOK OF THE MONTH: "MANAGEMENT STRIPPED BARE--UNDERSTANDING BUSINESS AS IT REALLY IS," BY JO OWEN
According to management expert Jo Owen, "There is no single
rule of success. Instead, there are a thousand small
things that a manager can do right or wrong every day." In
"Management Stripped Bare," Owen chronicles what
consistently does, and does not, work in the situations
managers face every day. The result is a straight-talking,
invaluable survival guide for managers.
To read a sample chapter.
NEED TO TRAIN EIGHT OR MORE EMPLOYEES? CHOOSE AMA ON-SITE XPRESS SEMINARS: EFFECTIVE, ECONOMICAL AND DELIVERED RIGHT AT YOUR FACILITY!
Enjoy substantial T&E savings and reduce employee time away
from the office. Train 8 or more people at a lower cost per
participant. Select from over 30 of our most popular On-
ite seminars in managerial skills, project management and
finance-each offered in one-, and two-day formats for
maximum flexibility.
For more information, just call us today at 1-800-854-4493.
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