Here’s just a sampling of our new content for October. You'll find more dynamic content on each category’s home page.

Management

• Stop Fighting Fires
  More organizations are using new enterprise-wide applications of DMAIC (Define-Measure-Analyze-Improve-Control) to identify the efforts that will make the greatest contribution to their bottom line.

Professional Development

• Personal Energy Management: How to Stop Killing Yourself at Work
  If you truly want to work at your optimal level, sometimes you just have to say “no.” Embrace the principles of “personal management” and vow to choose career sustainability over burnout.

Leadership

• Multitasking vs. Singular Focus: And the Winner Is?
  The theorists who sold Americans on multitasking may have done us more harm than good, writes Sander A. Flaum. His advice for today’s leaders: Vow to do one thing exquisitely well today.

Sales & Marketing

• Six Truths about Really Putting the Customer First
  Sure, your company’s mission statement says the customer is number one, but what are your people doing to back up those lofty goals?

HR/Training

• Holding on to the Best and Brightest Young Employees
  If you’re not doing all you can to keep talented young employees from flying the coop, your organization’s reputation and productivity will suffer. Bruce L. Katcher, Ph.D., provides action steps for keeping the keepers.

Global Perspectives

• What Americans Need to Know Before Working in China
  Here are seven tips that will ease the way for Westerners planning to do business with the Chinese, from the Institute for Corporate Productivity.

Small Business

• Effective Knowledge Transfer Can Help Transform Your Bottom Line
  Does your company have a knowledge transfer plan? If not, as baby boomers retire, your business could be at risk.

AMA Book of the Month

Quick Meeting Openers for Busy Managers: More Than 50 Icebreakers, Energizers, and Other Creative Activities That Get Results, by Brian Cole Miller. The effectiveness of a meeting depends on the tone set within the first few minutes. Miller’s book will help you start things off right.
Read an excerpt from the book.

For more information about this book and AMACOM’s extensive catalog of business titles, visit www.amacombooks.org